Refund policy

Refund & Replacement Policy

We stand behind the quality of our products. Due to the nature of our fulfillment process, refunds or replacements are only provided in specific circumstances outlined below.

Eligible Cases for Refund or Replacement

Customers must contact us within 30 days of delivery and provide clear photo or video evidence.

Replacement Only (No Refund)

A free replacement will be provided if:

• The item arrived damaged or defective.

Please note: Damaged products are eligible for a replacement only. No refunds will be issued for damaged items.

Refund Eligible

A refund may be approved if:

• An incorrect item was delivered

Refunds are issued only after the issue has been verified by our support team.

Non-Refundable Situations

Refunds or replacements will not be issued for:

• Incorrect or incomplete shipping addresses provided by the customer.
• Delivery failures caused by an incorrect address.
• Items that are no longer needed or wanted.
• Change of mind after purchase.
• Unused or unopened items.
• Incorrect expectations not related to product defects.
  
• Normal wear and tear.
  
• Issues caused by misuse, abuse, or improper handling.
  

Due to high international shipping and handling costs, we do not accept physical returns.

Important Notes

• Customers are responsible for providing a correct and complete shipping address at checkout.
  
• Orders that cannot be delivered due to an incorrect address are not eligible for a refund or replacement.
  
• If an order is confirmed as delivered by the carrier, it is considered fulfilled.
  
• Replacements are processed after the issue is verified by our support team.
  
• Approved refunds are issued to the original payment method and may take 5–10 business days to appear, depending on the bank or card provider

By placing an order, you acknowledge and agree to this Refund & Replacement Policy